Service Agreement

please read carefully before your first service

This is an agreement with Gone Country Dogs, LLC and the owner(s) [full name(s) to be submitted below]. The following are the terms of service for Training Sessions/Boarding/Daycare/Drop-in/Dog Walking services for above owner(s) in this agreement. By signing below, in consideration of the services rendered by Gone Country Dogs, LLC to the dog(s), owner(s) acknowledges reading, understanding, and accepting the statements herein.

Agreement to participate and liability waiver: Owner(s) understands that activities their dog(s) may participate in, including daycare, boarding, training sessions, one-to-one walks, and playtime. Movement within and outside the property involves risk and possible injury, including but not limited to; exposure to parasites, viruses and other medical conditions passed from dog to dog or person to dog: sprains, strains, bites, broken bones, fatigue, dehydration, nicks, cuts, loss of dog or death. The owner (s) also understands that not each and every potential risk can be disclosed in this agreement, but nonetheless agrees that the benefits associated with socializing their dog(s) outweigh the possible risks. Therefore, the owner(s) hereby voluntarily releases, forever discharges and agrees to hold harmless and indemnify Gone Country Dogs, LLC and its agents, successors, heirs from any and all liability, claims, demands, actions or rights of action, which are related to, arise out of, or are in any way connected with the dogs’ participation in the activities at Gone Country Dogs, LLC including those attributable to negligent acts or omissions of Gone Country Dogs, LLC.

Authorization of Medical Care: If the dog(s) is (are) ill or injured while participating in activities while under the Gone Country Dogs, LLC care, we will make every reasonable effort to reach the owner(s) pursuant to the information on file given by the owner(s). If Gone Country Dogs, LLC is unable to reach the owner(s), the owner(s) grant Gone Country Dogs, LLC consent to seek appropriate veterinary care with the understanding that the owner(s) are responsible for any and all bills/expenses incurred for getting medical treatment for their dog(s). In the event of the dog’s death, the owner(s) or emergency contact will be notified immediately.

Contagious Diseases & Vaccinations: Owner(s) testify to Gone Country Dogs, LLC to owner(s) knowledge, the dog(s) has not been exposed to any contagious diseases within a 30 day period prior to check-in. The owner(s) understands that each time their dog(s) is brought to Gone Country Dogs, LLC for any service they are recertifying that their dog(s) is in good health and has not had any communicable illness of any kind for 30 days prior to check-in. The owner (s) also confirms that their dog(s) meet Gone Country Dogs, LLC vaccination requirements. If at anytime a dog’s vaccinations expire Gone Country Dogs, LLC has the right to refuse entry of owner(s) dog. Owner(s) is responsible for updating Gone Country Dogs, LLC on their dogs vaccines status by providing Gone Country Dogs, LLC with a copy of said status via text message, email or hard copy.

Allergies/Special Diets/Medications: Owner(s) agrees to disclose to Gone Country Dogs, LLC any allergies their dog(s) may have. The owner(s) further agrees to disclose any special dietary needs or medications their dog may require during activities/stay at the Gone Country Dogs, LLC.

Photographs and Statements: Owner(s) authorize the use of their dog(s) images captured while in the care of Gone Country Dogs, LLC, as well as, the website, Facebook, Pinterest, Instagram, posters, and other social media/advertising.

Behavior: Owner(s) affirms that the dog(s) does not have a history of biting or biting people or other animals.

Agreement to Pay: Gone Country Dogs, LLC accepts cash, invoices, or credit card payments on the Square App. The owner(s) agree to pay the service rate in effect for their dog’s participation in activities at Gone Country Dogs, LLC. The owner(s) agrees to pay for any additional service requested at Gone Country Dogs, LLC. All services must be paid in full before the dog(s) is released to the owner(s) or proper payment arrangements are agreed upon by both parties, the owner(s) and Gone Country Dogs, LLC.

Trials & Assessments: Deposits must be paid to hold the spot for trials/assessments. By paying the deposit for the (boarding/daycare) (trial/assessment), you are stating that “x” day works for you. The deposit is non-refundable or transferable. Missed (trials/assessments) can not be credited.

Daycare Memberships: If the Owner(s) choose to join, they are required to pay on the first Friday of every month. This will guarantee daycare days each week. You will never pay the peak time rates. Please let us know any days for the upcoming month that your dog will not be attending. If the Owner(s) chooses to join, they are required to pay on the first Friday of every month. This will guarantee daycare days each week. Please let us know at time of payment any days for the upcoming month that your dog will not be attending.

Daycare Single Day Pass: Those who choose not to join the membership when coming for daycare will be charged the single day pass rate per day/per dog. Peak times may apply when applicable (please see peak time details below). If you have set days or know the days you need payment will be collected at the beginning of the month. Or can be bought weekly or add on as the month goes.

Half Day Daycare: This service type follows the same guidelines as Single Day Pass. Half Day dogs must be picked up or dropped off between 1-2pm, by appt only. Half day rate will not apply to daycare membership. Half day dogs will also follow that days drop off and pick up times for morning or afternoon respectfully. Example, Monday morning half day drop off 7 am and pick up 1pm/ Monday afternoon half day drop off 130pm and pick up 6pm.

***Daycare dogs must attend daycare a minimum of 2 times per month. Payment is due at the beginning of the month for membership and single day pass clients that know their days. *** If you choose to take a break from daycare, upon returning, you will have to pre-pay for the first 3 months or join the membership to ensure your attendance.***** Owner(s) are responsible for booking and obtaining the exact dates they need within each month. Daycare months are in 4 or 5 week periods of time and don’t always follow all the days within that month. For example, June (6/2-6/27 & July 6/30-8/1). Missed days won’t be credited forward.*******

Late Fee: Daycare memberships, boarding remainders* and invoices that are paid after their due date will be applied a late fee of $25.

Retainers: For the Owner(s) to hold their spot for boarding, the Owner(s) will need to pay 25% of their booking, which will be non-refundable or transferable. If owner(s) books any and all services within 24-hour notice of the start date. Any last-minute or under 24-hour notice (if the dog can be accommodated) will incur a $25 fee.

*Boarding remainders is the balance that is left over after the 25% retainer that is applied for the boarding to go into the book. Example, June 6-8 $100/ day x 2 days =$200, Sunday p/u $150, Total $350, 25% $88, Remainder $262

Cancellation Policies:

Boarding: If boarding was paid in full prior to the start date.

• A 75% refund is available if the Owner(s) cancels by 12:00pm one week before the stay begins. (12:00pm ET)
• If canceled later than 12:00pm ET one week before the stay begins, a 50% refund is available for the first seven canceled days of the service, and a 75% refund is available for any additional days.

If boarding wasn’t paid in full prior to the start date.

• If the Owner(s) cancels before 12:00pm ET one week prior to the start date the Owner(s) isn’t required to pay any additional fees. If the Owner(s) cancels after 12:00pm ET a week before the stay begins the Owner(s) is responsible to pay 50% of the first seven days of the stay, and no additional fees for the remainder of the stay. The 50% must be paid in full prior to any future services.

For Daycare, Walks, and Drop-in visits: A full refund is available if the Owner(s) cancels by 12:00pm ET the day before the service. If the owner cancels after 12:00pm ET the day before the owner agrees to pay in full unless an emergency has occurred. Any outstanding payments must be made in full for future services to be obtained.

Peak Time Cancelations: If Boarding was paid in full, a 50% refund is available if the Owner(s) cancels by 12:00 pm ET one week before the stay begins. If canceled later than 12:00 pm ET one week before the stay begins, a 25% refund is available for the first seven canceled days of the stay. For holidays, there is a 50% retainer that is non-refundable/transferable to hold your spot. If Boarding wasn’t paid in full, Owner(s) agrees to pay 25% of the remaining amount for the first seven canceled days of the stay.

To Terminate Future Services:

Boarding: To termination a booking Owner(s) must send a written request to be made 30 days before the start date of the boarding to have the 25% retainer credited to a future boarding. These credits terminate one year from the boarding start date. We have only a few spots for boarding, as we hold a more intimate setting to ensure dogs get the attention they need. We believe a larger group of dogs and this quality of care isn’t able to be met at the standard we hold. Thus, any cancelations so close to a boarding booking affect us greatly.

Daycare Membership: The membership termination of service policy is 30 days notice in writing via text or email. To terminate services early, your daycare membership equivalent must be paid in full or a minimum of $440 for the month, whichever is greater. It must also be paid to continue services in the future.

Single Day Pass/Half-Day/Walks/Drop-Ins: For these services, the Termination of Service policy is 14 days notice in writing via text or email. To terminate services early, your weekly equivalent of two weeks is to be paid in full or a minimum of $250, whichever is greater. Must be paid to continue services in the future.

Peak Times: Peak times are any time we are in high demand. This will include holidays, long weekends, summer, spring break, etc. Any boarding day falling within these times makes the whole boarding peak time rate.

2025

One-on-one Training Sessions: The owner (s) agrees to disclose any and all behaviors and/or issues they are having with their dog(s). The owner (s) acknowledge that they must continue the training to see the results they want. Consistency is key! There is no magic trick or pill to modifying or growing your relationship with your dog.

Special Weather: Longwood School District closures due to snow will result in canceled daycare, walks and drop-ins. I will let you know as soon as I know and post the information on my Facebook page.

Unable to Access Your Dog: In the unlikely event Gone Country Dogs, LLC arrives for the walk or drop-in time and is unable to access your dog out of its control the owner(s) will be charged the full fee.

Adjusted Schedule Fee: This pertains to no-shows, no-contact, and tardiness to an appointment time. Send a quick text with your updated ETA when you’re running earlier or later than your appointment time. Although it may seem it’s only 5 minutes, this can greatly affect the schedule for the dogs and who is out with other dogs or waiting for their ride. This will ensure a smoother transition for your dog and us as they get excited and anticipate your arrival. Owner(s) agrees to pay fee of $25+ when this occurs.

Hours of Operation: Monday, Wednesday, and Friday, 7 am—6 pm; Tuesday and Thursday, 7am-7pm; Saturday Office hours 9am-12pm, services-upon request; and Sunday is Closed. Drop-off and pick-up are available on Sundays, but it is boarding time and a half. The pick-up/drop-off time must be approved ahead of time, and times will vary. I will not respond while driving or on walks. Any messages received outside of these hours will be answered the next day back in the office at my earliest convenience.

Early drop-off and late pick-up are available at an additional cost starting at $25 and must be pre-approved. Any request after hours will result in a last-minute fee for the next day’s service at $25

Damage: Owner(s) accepts the responsibility of paying for any damage to the property and/or equipment caused by their dogs.

Right to Decline: Owner(s) understands that Gone Country Dogs, LLC reserves the exclusive right to decline participation or to terminate participation in activities at Gone Country Dogs, LLC to any dog, at any time, for any reason. Multiple tardiness or cancellations may result in denial of services.

Valid Dates: These agreements, waivers, and authorizations will remain valid and enforced as long as the dog(s) participates in any activity at or with Gone Country Dogs, LLC.

Acknowledgment: This agreement contains the entire agreement between the parties. All terms and conditions of this agreement shall be binding on the heirs, administrators, personal representatives, and assignees of the owner(s) and Gone Country Dogs, LLC.